10061 | Anydesk Win32 Error

Troubleshooting guide: AnyDesk Win32 Error 10061

Step 2 – Test Port Listening (Local to Remote)

From the target machine itself:

netstat -an | findstr :7070

Expected: LISTENING state.

🚨 If you’re connecting via IP / Direct LAN:

Make sure:

Final Checklist (TL;DR)

If you see AnyDesk win32 error 10061, run through this three-minute checklist:

  1. [ ] Is the AnyDesk Service running on the remote PC? (services.msc)
  2. [ ] Is Unattended Access enabled with "Accept incoming"?
  3. [ ] Have you temporarily disabled the firewall to test?
  4. [ ] Is port 7070 listening (netstat -an | findstr 7070)?
  5. [ ] Did you restart both AnyDesk and the remote PC?

The Technical TL;DR (If you just want it fixed)

If you are currently staring at that dreaded red error message, here is the shortcut to the solution: anydesk win32 error 10061

  1. The Service is Down: The most common cause is that the "AnyDesk Services" on the remote machine have crashed or frozen. If you have local access, restart the PC. If you don't, you're out of luck until someone physically touches it.
  2. Firewall Profile: The remote computer might have switched from "Private" to "Public" network profile (common on laptops). Windows Firewall blocks incoming connections on "Public" networks. Ensure the network profile is set to Private.
  3. Port Conflict: Ensure nothing else is hogging port 7070.
  4. Reinstall: A classic "active refusal" can sometimes mean the installation is corrupted. Reinstalling AnyDesk forces the firewall rules to be rewritten.

Solution 7: Reset AnyDesk Completely

If all else fails, a clean reset often eliminates hidden corruption.

On the problematic remote PC:

  1. Uninstall AnyDesk via Settings → Apps.
  2. Delete leftover folders:
    • %ProgramFiles(x86)%\AnyDesk
    • %ProgramData%\AnyDesk
    • %AppData%\AnyDesk (in both Local and Roaming)
  3. Reboot Windows.
  4. Download the latest AnyDesk from the official site.
  5. Reinstall and reconfigure Unattended Access.

Step-by-step fixes (in order)

  1. Verify remote AnyDesk status

    • Ask someone at the remote PC to open AnyDesk and confirm it's running and shows an address.
    • If unattended access is required, ensure "Enable unattended access" is configured and a password set.

  2. Restart AnyDesk and the remote machine

    • Restart the AnyDesk service or app on the remote PC; if problem persists, reboot the machine.

  3. Check firewall/antivirus on remote and local machines

    • Temporarily disable third‑party firewall/AV or add rules to allow AnyDesk (executable) and allow outbound/inbound connections.
    • On Windows: open Windows Defender Firewall > Allow an app or feature > ensure AnyDesk is allowed on Private and Public profiles.

  4. Confirm network connectivity

    • Ensure remote device is online and has internet access (ping or browse).
    • If behind NAT or strict corporate network, test from a different network (mobile hotspot).

  5. Verify routing and ports

    • AnyDesk uses outbound UDP/TCP connections to its relay servers; ensure outbound traffic on common ports (UDP 3478 and TCP 80/443) is allowed. If blocked, allow these or enable AnyDesk through proxy settings.
    • If using direct connections between peers, ensure routers allow peer-to-peer and relevant port forwarding is configured.

  6. Check AnyDesk settings and version

    • Update AnyDesk to latest version on both ends.
    • In Settings → Security, confirm "Allow other computers to take control" and unattended access options match needs.
    • If using a custom alias or network setup, check configuration in Settings → Connection.

  7. Inspect logs for details

    • On Windows, open AnyDesk logs (Help → Show log file) and look for entries around the connection attempt mentioning refused, blocked, or network errors.

  8. Test alternative connection method

    • Try connecting with a different device to the same remote machine to isolate whether the issue is local-to-remote machine.
    • Temporarily connect both devices to the same network to check if connection succeeds.

  9. Corporate/ISP restrictions

    • If within a corporate environment, consult IT to ensure outgoing connections to AnyDesk servers are permitted.
    • Some ISPs or public networks may block remote desktop traffic—try a different network.

  10. Reinstall AnyDesk

For IT Admins:

1. AnyDesk Service Not Running on the Remote PC (Most Common)

For AnyDesk to accept incoming connections, the background service (AnyDesk Service) must be active. If the user killed the process or the service crashed, the port is open but no application is listening.