Serial Number Install [upd] - Idnow

The Ultimate Guide to IDnow Serial Number Install: Troubleshooting, Setup, and Best Practices

Meta Description: Struggling with your IDnow device setup? This 2,500+ word guide covers everything from locating your serial number to a silent, automated install across your enterprise.

Troubleshooting Common Issues

| Problem | Likely Solution | |---------|----------------| | “Invalid serial number” | Double-check for typos, dashes, and case sensitivity. Ensure environment (Sandbox vs Production) matches. | | No webhook received | Check that your endpoint is public, HTTPS, and responds with 200 OK. | | Serial number not active | Some serials require manual approval by IDnow. Contact support. | | CORS/network error | Whitelist IDnow API domains in your backend proxy or CORS policy. | idnow serial number install

Error 1: "Invalid Serial Number Format"

• Cause: Typographical error, spaces, or wrong character case.
• Fix: IDnow serial numbers are case-sensitive and contain hyphens. Copy-paste directly from the email. Do not retype manually. Remove trailing spaces.

Android (Kotlin/Java)

val config = IdnowConfig.Builder(applicationContext)
    .withSerialNumber("SN-ABCD-1234-EFGH")
    .build()
IdnowService.init(config)