Sc67310 Ricoh Error Extra Quality [2026]

The Ricoh error code typically indicates a communication error between the Smart Operation Panel and the controller board at startup

. This is often caused by a timeout during the boot-up sequence where the controller fails to establish a connection with the operation panel within the required timeframe. Troubleshooting Steps

If you are seeing this error, try the following sequence to resolve it: Perform a Hard Restart

: Turn off the main power switch, wait at least 10 seconds, and turn it back on. Check Physical Connections

: Ensure that the interface cable between the operation panel and the main unit is securely seated. Update Firmware

: Ricoh technical bulletins indicate that SC673-10 can sometimes be corrected through a firmware update for either the controller or the operation panel. Inspect the Controller Board

: If the error persists after a restart and firmware check, the issue may stem from a faulty controller board or a defective Smart Operation Panel that needs replacement. "Extra Quality" Note sc67310 ricoh error extra quality

The term "extra quality" is not a standard part of the Ricoh SC673-10 error definition. It may refer to a specific print setting or software overlay being used when the communication failure occurred. For detailed repair procedures, refer to the Ricoh Service Manual for your specific model. commands to reset this error?

Ricoh Tech Bulletin (RTB Reissued) | PDF | Image Scanner - Scribd

While there is no standard Ricoh error code exactly matching "SC67310," it is highly likely you are seeing SC672-10 or a similar controller communication error. Ricoh SC (Service Call) codes typically follow a three-digit format (e.g., SC672) often followed by a dash and a sub-code (e.g., -10).

The error SC672-10 (Controller-to-Operation Panel Communication Error) generally indicates that the machine's operation panel failed to communicate with the controller board during startup. Common Causes

Startup Timing: The operation panel did not receive a response from the controller within the expected time after power-on.

Connection Issues: Loose or damaged cables between the controller board and the operation panel. The Ricoh error code typically indicates a communication

Hardware Failure: A fault in the controller board, the operation panel itself, or the machine's memory (DIMM).

Firmware Glitch: Corruption or out-of-date software preventing proper communication. Troubleshooting Steps

Perform a Hard Reset: Turn off the main power switch, unplug the machine from the wall for at least 60 seconds, and then plug it back in and restart. This can often clear temporary communication "handshake" failures.

Check External Connections: Ensure no USB devices or SD cards are plugged into the controller or panel that might be interfering with the boot process.

Reseat Memory and Cables: (For technicians) Open the controller box and reseat the controller's memory modules (DIMM) and the interface cables connecting to the operation panel.

Update Firmware: If the machine boots intermittently, ensure the Ricoh firmware is updated to the latest version to resolve known communication bugs. Keep firmware and drivers updated

If the error persists after a hard reset, it usually requires a service technician to inspect the Controller Board or the Operation Panel for hardware replacement. Printer Problems - Ricoh Support

It seems you are encountering a SC673-10 error code on a Ricoh copier/MFP (likely a Ricoh IM C series or similar), with notes about “extra quality” and “deep paper.”

Here’s a clear explanation and solution path:

3. Firmware Mismatch Between Panel and Controller

Ricoh frequently releases panel firmware (specifically for the Android or Linux-based UI) separately from the system firmware. If a technician updates the controller but not the panel’s Brick ROPM (Resident Object Program Memory), the handshake code versions will mismatch. The error appears immediately after a firmware update. Extra Quality Check: Print an SMC report (if possible) or check the panel’s built-in diagnostic mode (usually holding down "Check Status" + "Stop" during boot).

Preventive measures

• Keep firmware and drivers updated.
• Standardize on tested drivers and print settings for complex documents.
• Educate users to flatten complex PDFs or print as image when necessary.
• Use job size limits or spooling policies on print servers to avoid overloading device memory.
• Maintain network reliability and use quality print servers for high-volume complex jobs.

Step 2: Firmware Re-flash (SP Mode)

If you can access the Service Program (SP) Mode despite the error, attempt to reload the firmware.

1. Press the yellow Reset button.
2. Press Stop/Start button.
3. Enter "S" + "TOP" + "S" + "P" + "#" (or the specific key combo for your model, typically holding the S and P keys).
4. If you enter SP Mode, navigate to SP5-401 (or similar firmware update code depending on the model).
5. Insert a USB drive containing the correct firmware package.
6. Execute the update.

• Note: If you cannot enter SP Mode, you must perform a "Forced Firmware Update" via SD Card or USB Boot depending on the specific model requirements.